Overview

This one‑day course is a highly experiential learning workshop designed to build confidence and capability in two essential leadership skills: feedback and coaching.

Through practical exercises and real‑world scenarios, leaders will strengthen their ability to have effective, honest conversations that drive performance, build trust, and support growth.

Participants will learn how to deliver feedback that is clear, constructive, and motivating, and how to coach others in a way that encourages ownership, accountability, and continuous improvement. The workshop balances proven frameworks with hands‑on practice, ensuring skills can be applied immediately in the workplace.

Ideal for leaders managing teams in today’s modern working environment, this session supports those navigating hybrid teams, evolving expectations, and increased uncertainty where communication, trust, and influence matter more than ever.

Course Components

• Recognise and adapt communication styles to enhance clarity, influence, and rapport across hybrid work environments.
• Apply active listening techniques to build understanding, validate others, and strengthen connection in conversations.
• Identify and respond effectively to varied communication preferences, adjusting tone, approach, and delivery to improve outcomes.
• Facilitate collaborative and solution‑focused conversations using foundational coaching frameworks and questioning techniques.
• Deliver clear, actionable, and psychologically safe feedback that supports growth, trust, and ongoing performance.

Outcomes

• Greater awareness and flexibility in communication style across hybrid environments.
• Demonstrate active listening, and application techniques.
• Respond successfully to different communication styles.
• Facilitate collaborative conversations using coaching techniques.
• Deliver psychologically safe actionable feedback.

What to Expect on the Day